ZENTROPI TERMS OF SERVICE
Updated September 18, 2026
Zentropi, Inc. (“Zentropi,” “we,” “us,” “our”) provides a web-based content policy evaluation platform (“Platform”) that enables users to create, test, and deploy custom content labelers powered by our proprietary AI models (“Models”), including the Zentropi CoPE™ (Content Policy Evaluator) model (“CoPE”). The Platform allows users to define content policies in natural language, which are then automatically expanded into structured criteria that can accurately classify text content according to the user's specific requirements. Through the Zentropi web-based interface, users can create labelers for various content moderation needs (such as hate speech detection, personal data identification, sentiment analysis, or custom compliance checking), test these labelers against sample content, optimize their policies using proprietary Zentropi AI-powered refinement tools, and access their labelers programmatically via our application programming interface (API) or other interfaces. All outputs from access to the Models is referred to as “Model Output.”
Zentropi offers the Platform as both a free online version with basic optimization features and unlimited labeler creation (the “Community Edition”) and a paid version with advanced auto-optimization capabilities, higher API rate limits, access to our latest models, and premium support (the “Enterprise Edition”).
Website visitors are referred to in these terms as “Visitors” and individuals or entities who access and use the Software (as defined below) and their authorized users are collectively referred to as “Customers.” Customers and Visitors may be referred to in these Terms as “you” and “your” as applicable.
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TWO QUESTIONS:
The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, “Terms”), govern your access to and use of: (1) all websites where these Terms are posted, displayed, or referenced, including https://zentropi.ai (“Websites”); (2) any software, applications or application plug-ins made available through the Websites, including the Platform and Community Edition (“Software”); and (3) resources, tools, or other materials provided by Zentropi through the Websites including, without limitation, community forums, blogs, white papers, press releases, datasheets, specification documents, and product information (“Materials”). Websites, Software, and Materials are referred to collectively as the “Service” in these Terms.
These Terms are in addition to, and do not nullify, any other agreement between you and us or any other applicable terms and conditions found on the Service. If you or the entity that you represent are a party to or enter into a separate customer agreement and/or service order for Zentropi Software (a “Customer Agreement”), the Customer Agreement will govern during its term in the event of any conflict between the Terms and a provision of the Customer Agreement. These Terms will apply to your use of the Software only to the extent that such use is not already governed by the applicable Customer Agreement.
By using any part of the Service, you accept and agree to follow and be bound by these Terms (whether on behalf of yourself or an entity you represent). You also agree to comply with all applicable laws and regulations, as well as all rules or restrictions that may be posted on the Service. If you do not agree to these Terms, you must stop using the Service.
The Service is for use by businesses. You must not use or access the Service if you are a minor (meaning an individual who is under the age of majority in the territory in which you are a resident).
IF YOU ARE AGREEING TO THESE TERMS ON BEHALF OF AN ORGANIZATION OR ENTITY, YOU REPRESENT AND WARRANT THAT YOU ARE AUTHORIZED TO AGREE TO THESE TERMS ON THAT ORGANIZATION OR ENTITY’S BEHALF AND BIND THEM TO THESE TERMS (IN WHICH CASE, THE REFERENCES TO “YOU” AND “YOUR” IN THESE TERMS, EXCEPT FOR IN THIS SENTENCE, REFER TO THAT ORGANIZATION OR ENTITY).
At its sole discretion, Zentropi may modify the Terms at any time with or without notice to you (“Modified Terms”). Modified Terms will be effective when posted by Zentropi. Your continued use of the Service after the posting of Modified Terms is your acceptance of those Modified Terms. If you do not agree to the Modified Terms, you must stop using the Service. At its sole discretion, Zentropi may modify, suspend, or discontinue the Service, or any portion thereof, at any time with or without notice to you.
Access to some parts of the Service may require that you establish and register for a Zentropi account (each, an “Account”) and select a password. By using the Service, you represent and warrant that: (a) all registration information you submit will be true, accurate, current, and complete; (b) you will maintain the accuracy of such information and promptly update such registration information as necessary; (c) you have the legal capacity and you agree to comply with these Terms; (d) you are not a minor in the jurisdiction in which you reside; (e) you will not access the Service through automated or non-human means, whether through a bot, script or otherwise; (f) you will not use the Service for any illegal or unauthorized purpose; and (g) your use of the Service will not violate any applicable law or regulation.
Your Account is personal to you. You agree to keep your login details confidential. You may not permit any third party to use your Account, nor may you use anyone else’s account at any time. Furthermore, you are entirely responsible for activities that occur under your Account. You agree to notify Zentropi immediately of any unauthorized use of your Account or any other breach of security in connection with your Account or your password. Subject to the terms of any applicable Customer Agreement, you can close your Account and stop using our Service at any time by contacting us at the contact details provided in this document.
We reserve the right to suspend or delete your Account and/or your access to out APIs at any time and without notice if we find it inappropriate, offensive, or in violation of these Terms, including use of our APIs in a manner that could damage, disable, overburden, or impair our Service. Suspending or deleting Accounts or API access does not entitle you to claim for any compensation, damages, or reimbursement. The suspension or deletion of Accounts due to causes attributable to you does not exempt you from paying any applicable fees or prices.
Customer Content: You are responsible for the quality and legality of all data, information, content and other materials (e.g., images, videos, text inputs and prompts from you) that you submit to Zentropi for management, classification, testing, etc. in connection with creating content labelers through the Service (“Customer Content”). To this end, you covenant, represent and warrant that (a) your disclosure or provision of Customer Content will not violate any law or contractual, legal, fiduciary or other obligation of yours to, or right of, any third party; and (b) you have all necessary rights, licenses, consents, permissions, waivers and releases, and has provided all required notices (including privacy notices) for the storage, use and transfer of all such Customer Content. You hereby grant to Zentropi a worldwide, non-exclusive license to access, process, store, transmit and otherwise use the content you provide for the purposes of providing the Service and/or Model Output, as applicable, to you.
We will maintain Customer Content that you transmit to the Service for the purpose of managing the performance of the Service, as well as data relating to your use of the Service. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Service. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
User Submissions: If you transmit or post any content, information, review or comment on the Websites (“User Submissions”), you grant Zentropi and sublicensees a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to fully exploit, make, use, reproduce, modify, adapt, publish, translate, transmit, create derivative works of, distribute, and display such User Submissions throughout the world in any media. You also grant Zentropi and sublicensees the right to use the name that you submit with any User Submissions, if any, in connection with such User Submissions. You warrant, represent and agree that nothing you transmit or post will be infringing, libelous, defamatory, obscene, pornographic, abusive, offensive or otherwise violates any law or right of any third party. Zentropi reserves the right to remove anything you transmit or post at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities or if Zentropi is concerned that you may have breached the immediately preceding sentence), or for no reason at all.
Feedback: To the extent that you or your authorized users provide Zentropi with comments, modifications, corrections, enhancements, suggestions, or other input related to the Service (“Feedback”), we will be free to use, disclose, reproduce, license or otherwise distribute or exploit the Feedback in our sole discretion without any obligations or restrictions of any kind.
Upon your acceptance of these Terms, we grant you a limited, revocable, non-exclusive, non-sublicensable, and non-assignable license to access and use the Service for your internal purposes and only as expressly permitted in these Terms. You acknowledge that Zentropi is not a service provider and that we do not engage in the tagging and/or labeling of content and related tasks (“Content Tagging”). We do not control how you use the Service, and we make no representations about the suitability, reliability, timeliness, or accuracy of the Models or Model Output.
Permission for you to use any Zentropi-owned white papers, press releases, datasheets, specification documents, FAQs, etc. (“Documents”) made available as Materials via the Websites is granted, provided that (a) you retain all copyright and other proprietary notices on the Documents, (b) you use Documents only for your informational and non-commercial personal use, (c) the Documents will not be copied or posted on any network computer or broadcast in any media, (d) no modifications will be made to any Documents, and (e) you are otherwise in compliance with these Terms. Any other use of the Documents requires the express written permission of Zentropi, which may be withheld at Zentropi’s sole discretion.
Software made available by Zentropi through its Websites are the copyrighted work of Zentropi or its licensors. Use of such Software is governed by these Terms or, for paid customers, under the relevant Customer Agreement. Unauthorized reproduction or distribution of Software is expressly prohibited.
Subject to the terms of any applicable Customer Agreement, you may terminate your use of the Service at any time by ceasing further use of the Service and Zentropi may terminate (or suspend access to) your use of the Service or your account, at its sole discretion.
You acknowledge and agree that Zentropi or its licensors own all legal rights, title, and interest in and to the Service, and that the Service is protected by copyright laws, international treaty provisions, trademarks, service marks, and other intellectual property laws and treaties. Except as otherwise expressly provided by Zentropi, (a) no license rights or other rights are granted to you under any patents, copyrights, trademarks, or trade secret information, whether by implication, estoppel or otherwise, and (b) you may not modify, copy, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, or sell the Service, in whole or in part. Any unauthorized use of the Service may infringe Zentropi’s or a third party’s copyright rights, trademark rights, or other proprietary rights, may violate laws relating to privacy and publicity, and may result in civil or criminal liability. For the avoidance of doubt, nothing in these Terms is intended to, or will, provide any license, right, title, or interest in and to the Zentropi Software.
You agree that you will not use the Service for any purpose that is unlawful or prohibited by the Terms. The following restrictions are in addition to any other restrictions contained in these Terms.
You must not use the Service to:
You must also not:
You acknowledge that Zentropi has no obligation to monitor your – or anyone else’s – access to or use of the Service for violations of these Terms, or to review or edit any content. However, we have the right to do so at our sole discretion (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes, analytics, and advertising). Failure to enforce this section in some instances does not constitute a waiver of Zentropi’s right to enforce it in other instances. This section does not create any private right of action on the part of any third party or any reasonable expectation that the Service will not contain any content or conduct that is prohibited by this section.
YOU WAIVE AND HOLD HARMLESS ZENTROPI AND ITS PARENT, SUBSIDIARIES, AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, AND SUCCESSORS FROM ANY AND ALL CLAIMS RESULTING FROM ANY ACTION TAKEN BY ZENTROPI AND ANY OF THE FOREGOING PARTIES RELATING TO ANY, INVESTIGATIONS BY EITHER ZENTROPI OR BY LAW ENFORCEMENT AUTHORITIES.
We care about data privacy and security. Please review our Privacy Policy located at https://www.zentropi.ai/legal/privacy[a] to understand our use of your personal information. You acknowledge that you have reviewed and understand our Privacy Policy. To the extent Customer Content you provide to Zentropi contains any personal information of third parties, you are fully responsible for providing any notices and obtaining any consents required or establishing an equivalent lawful basis for processing under applicable data protection laws prior to providing such personal information to Zentropi.
The Service is hosted in the United States. If you access the Service from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Service, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.
Copyrights: The Zentropi name and other Zentropi graphics, logos, and service names are trademarks of Zentropi. Zentropi’s trademarks may not be used in connection with any product or service that is not Zentropi’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Zentropi. Copyright © 2025 Zentropi, Inc. All Rights Reserved Worldwide.
Trademarks. Any trade names, trademarks, service marks, logos, trade dress, and other brand features (“Trademarks”) displayed on or featured in the Service are the property of either Zentropi or third-party licensors. Nothing in these Terms grants you any license rights or other rights to use or display any such Trademarks.
Language and Translations. Should Zentropi provide a translation of the English language version of these Terms, you agree that the translation is provided for your convenience only and that the English-language version of these Terms will govern and control.
We respect the intellectual property rights of others. If you believe that any material available on or through the Service infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Service infringes your copyright, you should consider first contacting an attorney.
The Service may contain links to third party websites. Access to any other Internet websites linked to our Websites is at the user’s own risk and Zentropi is not responsible for the accuracy, availability or reliability of any information, goods, data, opinions, advice or statements made available on these websites. As such, Zentropi is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third-party website. Zentropi provides these links merely as a convenience and the inclusion of such links does not imply an endorsement or recommendation.
THE SERVICE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICE WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICE’S CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICE.
WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (A) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (B) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICE, (C) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (D) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE, (E) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICE BY ANY THIRD PARTY, AND/OR (F) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE.
WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICE. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
AI OUTPUT DISCLAIMER: THE SERVICE USES MACHINE LEARNING MODELS THAT GENERATE PREDICTIONS BASED ON PATTERNS IN DATA. ALL CONTENT CLASSIFICATIONS, LABELS, AND OTHER OUTPUT GENERATED BY OUR AI MODELS (INCLUDING THE COPE MODEL) ARE PROBABILISTIC IN NATURE AND SHOULD NOT BE CONSIDERED DEFINITIVE OR GUARANTEED TO BE ACCURATE. OUTPUT SHOULD BE EVALUATED FOR ACCURACY AS APPROPRIATE FOR YOUR USE CASE, INCLUDING BY EMPLOYING HUMAN REVIEW WHERE NECESSARY. WE MAKE NO WARRANTIES OR REPRESENTATIONS REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED CLASSIFICATIONS OR OUTPUT.
IN NO EVENT WILL ZENTROPI OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE TWELVE (12) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
You agree to defend, indemnify, and hold Zentropi harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (a) your Customer Content and Submissions; (b) use of the Service; (c) breach of these Terms; (d) any breach of your representations and warranties set forth in these Terms; (e) your violation of the rights of a third party, including but not limited to intellectual property rights; or (f) any overt harmful act toward any other user of the Service with whom you connected via the Service. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
If you integrate our Service through our APIs, you acknowledge and agree that: (a) you are solely responsible for your implementation and use of our APIs; (b) you are responsible for obtaining and maintaining any necessary licenses, consents, or permissions required for your use of the APIs in connection with your products or services; (c) we are not responsible for any errors, failures, or issues arising from your integration or implementation of our APIs; and (d) you will not use our APIs in any manner that could damage, disable, overburden, or impair our Service.
You acknowledge and agree that the Service, including our AI Models and related technology, may be subject to export control laws and regulations of the United States and other jurisdictions. You represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country; (b) you are not listed on any U.S. Government list of prohibited or restricted parties; and (c) you will not use, export, re-export, or transfer the Service or any related technology in violation of any applicable export control laws or regulations. You agree to comply with all applicable export and import laws and regulations in your use of the Service.
You may not resell, sublicense, rent, lease, or otherwise provide access to the Service to any third party without our express prior written consent. This prohibition includes, but is not limited to: (a) reselling API access or credits; (b) creating derivative services that primarily rely on our Service; (c) offering the Service as part of a managed service without authorization; or (d) sharing Account credentials or API keys with third parties for their independent use.
The Service is controlled or made available from the United States by Zentropi. We make no representation or warranty that the Service is appropriate or available for use in other territories or that your access to the Service from the territory in which you are located is lawful. The Service is subject to United States export control laws and may also be subject to the laws of the country from which you access the Service. If you access or use the Service outside the United States, you are responsible for compliance with any applicable local law including, without limitation, export control laws.
The Terms and, if applicable, the Customer Agreement constitute the entire agreement between you and Zentropi and govern your use of the Service. Except as explicitly permitted in these Terms, no modification or amendment of these Terms shall be effective unless it is in writing and signed by an authorized agent of the party against whom the modification or amendment is being asserted. We may assign these Terms, in whole or in part, at any time, with or without notice to you. You may not assign these Terms or assign, transfer, or sublicense your rights, if any, under these Terms. The waiver by either you or Zentropi of any breach of these Terms does not waive any other breach. Any claim relating to the Service will be governed by the laws of the State of California and the United States, without regard to any conflict of law provision, and each party will submit to the personal and exclusive jurisdiction of the federal or state courts in Santa Clara, California. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms will remain in full force and effect. Headers in these Terms are for convenience only and are not to affect the interpretation of these Terms.
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
In order to resolve a complaint regarding the Service or to receive further information regarding use of the Service, please contact us at:
Zentropi, Inc.
548 Market Street
Suite 50064
San Francisco, CA 94104
United States