ZENTROPI PRIVACY POLICY
Updated September 18, 2026
Zentropi, Inc. (“Zentropi,” "we," "us," and "our") is committed to respecting the privacy and security of the personal information we process. This Privacy Policy (“Privacy Policy”) describes how and why we might access, collect, store, use, and/or share ("process") personal information and informs you of your rights and choices. Please read this Privacy Policy carefully and let us know if you have any questions, comments, or concerns.
By accessing or using the Services, as defined below, you acknowledge and agree that you have received and read this Privacy Policy. We may update this Policy from time to time as described in the CHANGES TO THIS PRIVACY POLICY section below.
TABLE OF CONTENTS
This Privacy Policy is intended to tell you about how Zentropi collects, uses and shares personal information when:
For the purposes of this Privacy Policy, we refer to our Site, Products, and any other service we provide as the “Services.”
Personal information means any information about an individual from which that person may be identified. For example, it may include your name, phone number, email address, or payment information. Personal information does not include anonymous or aggregate data where the identifiers have been removed. We collect information, including personal information, directly from you and indirectly, as described below.
a. Information You Provide to Us
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
We collect information that you provide to us in the following ways:
i. Information from Site Visitors
When you submit a form on our Site, such as to request information about our Services or to interact with questionnaires, surveys or other interactive portions of our Site, we may collect your name, company name, business email address, business phone number, industry, and details about your company such as annual revenue, size, and sub-industries; and
ii. Information from Users of Our Services
When you sign up for, access, or otherwise use or interact with any of our Services, whether as an account owner or manager or individual user, we collect the following types of personal information in the following ways:
iii. Information Received When You Interact with Us:
Whenever you communicate with us, we collect the following types of personal information in the following ways:
b. Information Collected Indirectly
i. Usage and Activity Data
We collect information about your interactions with the Services by automated means. This information may include features that you use, login details, clickstream data, and how you interact with others through the Services, such as the teams you work with and your interactions with colleagues or managers who are also using the Services.
ii. Device Data
We collect certain information about the devices you use to access the Services. This information may include IP address, access dates and times, information about your approximate location (as determined through your IP address), mobile, computer or device hardware information (e.g., operating system version, Hardware model, IMEI number and other unique device identifiers, MAC address, and device settings), device event information, and crash data. This information helps us to provide, protect, and enhance and improve the Services by helping us to understand how you use them.
iii. Cookies and Similar Technologies
We and/or our authorized third-party service providers or agents collect certain information by automated means using cookies and other similar technologies when you visit or access the Services. This information enables us to better understand the pages or content you view, your searches, traffic patterns, to secure and maintain our Services, and to optimize user experience. A cookie is a small text file containing a string of alphanumeric characters that is sent to your computer or device that allows us to uniquely identify your browser, computer, or device. We may also employ other technologies such as web beacons or pixels that collect information such as your web request, IP address, unique device identifiers, and information that can show your Service usage patterns. For more details about the cookies and other tracking technologies utilized on our Services, please see our Cookie Notice, available at: https://zentropi.ai/legal/cookies.
c. Information Collected from Other Sources
We receive information from service providers, partners, and third-party sources. We may combine this information with information we collect through the means described above. This helps us to update and improve our records and the Services, identify new customers, create more personalized advertising and suggest services that may be of interest to you.
i. Service Providers
We receive information from our authorized service providers or agents who perform business services for Zentropi, such as Site information from third parties that assist us in operating our Site and transactional data from our third-party infrastructure service providers.
ii. Partners
If we partner with third parties to provide our Services, we may receive information from them. The information we would receive from partners may include billing information, contact information, company name and location, what Services you have purchased or may be interested in, and feedback.
d. What if You Do Not Provide Information?
Some personal information is necessary so that we can provide you with the Services you have requested and to use features of our Services. Failure or refusal to provide this information may prevent us from providing you with access to our Services.
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process the personal information for the following purposes listed below. We may also process your information for other purposes only with your prior explicit consent.
Specifically, we, or our authorized third-party service providers, agents and/or partners who assist us in providing the Services, process your personal information for a variety of reasons, depending on how you interact with our Services, including:
We process personal information for the legal bases listed below. The applicable legal basis depends on the Services you use and how you use them.
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Aside from disclosing personal information to those of our personnel who are authorized to process the information in order to provide the Services, we disclose personal information only to the third parties and for the reasons described below.
Zentropi does not share personal information with third parties for their own marketing purposes.
a. Other Users Within Your Organization
If the Services are made available to you through an organization (e.g., your employer), we may share certain profile information and information about your use of the Services with your manager or supervisor through the Services and with your organization's account administrator.
b. Service Providers
We share personal information with third-party service providers, vendors, partners, agents, consultants, subcontractors and others that may help us provide our Services or with any of the purposes described in this Privacy Policy. These service providers provide services to us, for us, and/or on our behalf. Depending on how you use the Services, we may engage with the following categories of third parties that would collect or receive personal information from us or on our behalf:
c. Business Partners
If we work with third parties to provide consulting, sales, support, and/or technical services to deliver and implement customer solutions around the Services, we may share your information with these third parties in connection with their services, such as to provide localized support and to provide customizations. If we offer joint marketing events with a third-party partner, we may share personal information with our partner and/or our partner may also collect personal information from you directly.
d. Business Transfers
We may share personal information with third parties we choose to acquire or with buyers, successors, or others in connection with a merger, divestiture, restructuring, reorganization, financing due diligence, dissolution or other sale or transfer of some or all of our assets or transition of service to another provider, whether as a going concern or as part of bankruptcy, receivership, liquidation or similar proceeding, as permitted by law and/or contract.
e. Legal Obligations
We may disclose personal information if we believe that it is necessary to (i) comply with a law, regulation, legal process, or legitimate governmental request; (ii) protect the safety or security of the Services, users of the Services, or any person; (iii) investigate, prevent, or take action regarding illegal or suspected illegal activities; (iv) prevent spam, abuse, fraud, or other malicious activity of actors using or accessing the Services; or (v) protect our rights or property or the rights or property of those who use the Services. Non-public information about our users will not be released to law enforcement except in response to an appropriate legal process such as a subpoena, court order, or other valid legal process that has been reviewed by Zentropi. However, if we receive information that provides us with a good faith belief that there is an exigent emergency, we may provide information to law enforcement trying to prevent or mitigate the danger (if we have it), to be determined on a case-by-case basis.
f. With Your Consent
There may be situations where you are asked to consent to share personal information with third parties for additional reasons not included in this Privacy Policy. We will only share personal information with these third parties if you consent to such sharing.
g. Aggregate, Anonymous, or De-Identified Data
We may share anonymous or de-identified usage data with our service providers or business partners for the purpose of analysis and improvements. Additionally, Zentropi may share such anonymous or de-identified usage data on an aggregate basis in the normal course of operating our business.
From time to time, we may use personal information to send you information about offerings that may be of interest to you. If you no longer want to receive marketing emails from us in the future, you may opt-out by using the unsubscribe link that we include at the bottom of each marketing email. You can also manage your marketing preferences by contacting us at privacy@zentopi.ai.
We may provide links to other websites or resources with which we do not have a contractual relationship and over which we do not have control (“External Websites”). Such links are not paid advertisements, nor do they constitute an endorsement by Zentropi of those External Websites and are provided to you only as a convenience. By clicking on links to the External Websites, the operators of the External Websites may collect personal information. We are not responsible for the content or data collection practices of those External Websites, and your use of External Websites is subject to their respective terms of use and privacy policies. We encourage you to carefully read the privacy policy/notice of any website you visit.
Some of our Services may provide third-party features such as “share” buttons or widgets for Facebook, LinkedIn or other social media services. These features may set a cookie or collect certain information about your device or your interactions with the Services when you interact with them. If you are logged in to your account with the third party, then the third party may be able to link information about your interactions with Zentropi to your account with them. Please check your privacy settings with each third party and refer to each third party's privacy policy to learn more about how it may collect and use personal information.
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Policy govern your use of the AI Products within our Services.
Use of AI Technologies. We provide the AI Products through third-party service providers ("AI Service Providers"), including Anthropic. As outlined in this Privacy Policy, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products for purposes outlined in "WHY WE COLLECT PERSONAL INFORMATION AND HOW WE USE IT." You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
Our AI Products. Our AI Products are designed for the following functions: AI automation.
How We Process Your Data Using AI. All personal information processed using our AI Products is handled in line with our Privacy Policy and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.
We have implemented appropriate and reasonable technical and organizational security measures designed to prevent personal information from being lost, used, accessed, altered or disclosed in an unauthorized or unlawful way. For example, we use encryption, secure socket layer and password protection. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that personal information is completely secure and safe from such risks. By using the Services, you understand and assume the risks associated with your activities on the Internet. You should only access the Services within a secure environment. If you have reason to believe that your information is no longer secure, please let us know by contacting us at privacy@zentopi.ai.
We retain personal information for the purposes stated in this Privacy Policy. To determine how long we keep personal information, we consider the amount, nature and sensitivity of personal information, the reasons for which we collect and process the information, and applicable legal requirements. If the Services are made available to you through an organization (e.g., your employer), we retain your personal information as long as required by the administrator of your account.
Our servers are located in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see "DISCLOSURE OF PERSONAL INFORMATION?"), in the United States, and other countries.
In addition, the personal information that we collect or receive may be transferred to and processed in countries located outside of your country of residence to the countries where we or our third-party service providers operate. The data protection laws of the countries where personal information is processed may not be as comprehensive as or equivalent to those in your country of residence. Whenever we transfer personal information internationally, we take appropriate steps to protect it as required under applicable law.
European Commission's Standard Contractual Clauses
We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Our Standard Contractual Clauses can be provided upon request. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.
You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
All users who have shared their personal information directly with us through our Services or authorized service providers may contact us to review, update or correct their personal information that we have on file. For questions about personal information that we hold about you, please contact us at privacy@zentropi.com. We will respond to reasonable inquiries without undue delay and as provided under applicable law. Before we can act on your requests, to ensure the security of your account, we may ask you to verify your identify.
If you do not wish to receive marketing emails from us, you can opt-out following the unsubscribe instructions in the emails or by contacting us at privacy@zentropi.com. We will work to honor your request within 10 business days or as required under applicable law. If you opt-out, we will still send you transactional emails for service purposes, such as for responses to your requests or communications about your account.
As described above in this Privacy Policy, we collect and may permit third parties to collect information using cookies and other technologies. Please see our Cookie Notice for ways to exercise your choices around cookies and other technologies.
Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, the Services do not currently respond to browser DNT signals.
To request to review, update, or delete your personal information or if you have questions or comments about your privacy rights, you may email us at privacy@zentopi.ai.
The European Union's General Data Protection Regulation and certain other countries' data protection laws provide certain rights for data subjects. If you are a resident of a country in the European Economic Area or another country with data protection laws that provide for certain data subject rights, you may submit a request to exercise your rights. We respond to all requests we receive from individuals wishing to exercise their data rights in accordance with applicable data protection laws. Depending on your country of residence, your rights may include:
To submit a request, please contact us at privacy@zentopi.ai using the information described below, and we will consider your request in accordance with applicable laws.
These rights are subject to certain rules around when you can exercise them. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
We will respond to all legitimate requests within thirty (30) days, unless applicable data protection law requires an earlier response. Occasionally it may take us longer than thirty (30) days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated as required by law.
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us at privacy@zentopi.ai.
Our Services are not intended for children under 18 years of age, and Zilliant does not knowingly collect personally identifiable information directly from children under the age of 18. If you are under the age of 18, please do not use the Services or provide any personal information. If you learn that a child under age 18 has provided us with personal information, please contact us. If we learn we have collected or received personal information about a child under the age of 18 without verification of parental consent, we will take steps to delete that information as required by applicable law.
18. END-USER CONTENT AND TEST DATA HANDLING
When you use our Services, particularly our content labeling and policy optimization features, you may upload content samples, test data, or labeled datasets ("Customer Content") to evaluate and improve your content policies. This Customer Content may include text samples from your platform or service, content created by your end users, labeled datasets containing content and classification labels, and examples of content you wish to classify. If Customer Content contains information about your end users or third parties, you are solely responsible for obtaining any necessary permissions and complying with applicable laws before uploading such content to our Services. We process Customer Content solely to provide the Services related to content labeling services, policy optimization recommendations, and related functionality. Customer Content is retained only for the duration necessary to provide the requested Services and may be automatically deleted after processing, unless you save it within your account. We do not use Customer Content to train our base models or for any purpose other than providing Services to you specifically. You retain all rights to your Customer Content and are responsible for ensuring it complies with our Terms of Service and applicable laws. By uploading Customer Content, you represent and warrant that you have all necessary rights and permissions to share such content with us for processing through our Services.
19. AUTOMATED PROCESSING AND DECISION-MAKING
Our Services utilize artificial intelligence and machine learning technologies, specifically our CoPE (Content Policy Evaluator) model, to provide automated content classification and policy optimization features. When you submit content through our Services, CoPE automatically evaluates it against your specified policies and provides binary classification decisions (violates policy or does not violate policy) along with confidence scores. Our optimization features use AI to analyze classification patterns, identify policy ambiguities, and suggest improvements to your content policies based on the examples you provide. These automated processes are tools to assist you in developing and applying content policies. They do not make decisions that have legal effects concerning individuals or similarly significantly affect them without human intervention. All automated classifications are provided as recommendations for your review and action. You maintain full control over your content policies and how classification results are used. You can modify policies, override classifications, and determine how to act on the automated outputs. The Services are designed to augment human decision-making, not replace it. Our automated classifications are based solely on the policies you provide and the observable content features. The system does not infer intent, verify factual accuracy, or make subjective judgments beyond your policy parameters. Classification accuracy depends on the clarity and completeness of your policies. For questions about how our automated systems work or to request human review of any automated processing, please contact us at privacy@zentropi.ai.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the "Revised" date at the top of this Privacy Policy and post a link to the new Privacy Policy on our website, unless otherwise required by applicable law. Changes to this Privacy Policy are effective when they are posted on this page. If we make material changes to this Privacy Policy, we will notify you before the modifications are effective, such as by prominently posting a notice of such changes on our website or by directly sending a message to the most recent email address that we have on file for you. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
21. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this Privacy Policy or. Our privacy practices, you may email us at privacy@zentopi.ai or contact us by post at:
Zentropi, Inc.
548 Market Street
Suite 50064
San Francisco, CA 94104
United States